Bad smells usually come from bacteria and mould growing in places where water and detergent residue collect: the door seal, the detergent drawer, the filter and the outer tub. Frequent cold washes and closing the door after every wash make it worse.
Safe checks to try first
Always switch the machine off at the wall before checking anything inside it.
- 1Wipe the door seal and remove any hair, fluff or black mould.
- 2Remove and wash the detergent drawer.
- 3Clean the drain filter.
- 4Run an empty hot wash with a washing machine cleaner or white vinegar.
- 5Leave the door and drawer slightly open after each wash.
Common causes
Dirty door seal
Water and fluff trapped in the folds of the seal grow mould.
Blocked filter or sump
Standing water in the pump area turns stale.
Detergent build-up
Too much detergent or fabric softener leaves residue that bacteria feed on.
Drain siphoning
If the drain hose is fitted too low, waste water can siphon back and cause drain smells.
When to call a technician
- The smell returns quickly after cleaning
- You notice drain smells, which may mean a plumbing fault
- The door seal is badly mouldy or torn
How we fix it
Servicing & Maintenance
A thorough service that removes scale, clears filters, checks hoses and catches small faults before they become breakdowns.Door Seal & Door Lock Repairs
Torn door seals, broken handles and faulty door locks replaced, so your machine locks, washes and opens properly.Drain Pump Repairs
Water left in the drum? We clear blockages and repair or replace drain pumps, sumps and hoses on all machines.Frequently asked questions
How often should I clean my washing machine?
Wipe the seal weekly, clean the drawer and filter monthly, and run a hot maintenance wash every month. A professional service every year deals with the parts you cannot reach.