A completely dead washing machine is alarming, but it is often one of the more straightforward faults to trace. In Harare, the most common reason is damage from a power surge when supply returns after load shedding.
Before calling, make sure the problem is the machine and not the power supply.
Safe checks to try first
Always switch the machine off at the wall before checking anything inside it.
- 1Plug another appliance into the same socket to confirm the socket works.
- 2Check that the earth leakage or circuit breaker has not tripped at the distribution board.
- 3If you use a surge protector or extension, try plugging directly into the wall.
- 4Make sure the child lock is not active, as some machines appear dead when locked.
Common causes
Power surge damage
Surges can blow the power filter, internal fuses or power supply on the control board.
Faulty plug, cable or socket
Burnt plugs and damaged cables are common, especially where machines share overloaded sockets.
Failed door lock
On some machines a failed door interlock stops the machine powering up properly.
Control board or display fault
If power reaches the machine but nothing happens, the main or display board may have failed.
When to call a technician
- The socket works but the machine is still dead
- You smelt burning or heard a pop when the power returned
- The machine trips the electricity every time you switch it on
How we fix it
Frequently asked questions
My washing machine stopped working after load shedding. Can it be fixed?
Very often, yes. Surge damage is usually limited to a few components, such as the power filter, fuses or board power supply. We test and repair at component level where possible.